PRIVACY POLICY
COVID NOTICE:
PLEASE NOTE:
If you are unable to take delivery of shipments because your operations are
closed in response to COVID-19, please contact Customer service immediately to
place a temporary hold on your orders.
If this hold is not placed, you will be responsible for any fees
associated with a return or storage of the shipment. By placing your order, you agree to these
terms. Please contact customer service
with any questions. Please click Contact
Us in the footer of this page to obtain phone numbers/emails.
Cookies disclaimer:
Use of Cookies and Privacy Policy Update
We use cookies to offer you a better browsing experience, analyze site traffic
and personalize content. If you continue to use our website, you consent
to our use of cookies.
Privacy Policy
REV Group, Inc. (“REV Group”), and its affiliates and subsidiaries appreciates
your interest in our products and services. Your privacy is important to us,
and we want you to feel comfortable viewing our website and providing
information to us. This Privacy Statement describes how REV Group may collect
and handle your Non-Personal Information and Personal Information in connection
with your activities with REV Group, including those related to Internet
services controlled by REV Group, including websites and FTP servers. You
should read this Privacy Statement before using this website and before
engaging REV Group for products or services.
We reserve the right to revise this privacy statement, so we encourage you to
review it periodically.
Collection and Use of Information
REV Group collects two types of information about our users: Non-Personal
Information and Personal Information.
Non-Personal Information is the anonymous information that is automatically
collected when you use any of REV Group’s Internet services. Non-Personal
Information includes, but is not limited to: IP (Internet Protocol) address;
server IP address; server port; domain used to access a REV Group Internet
service; referring domain or website; type and version of operating system and
web browser; search query (keywords entered into a search engine); the date and
time the access occurred; which resources were accessed. Non-Personal
Information is used in aggregate form in order to track and improve the efficiency
of REV Group Internet services. REV Group may also use Non-Personal Information
as part of an investigation of any suspected data event.
Personal Information means any information about an identifiable individual,
and may include, but is not limited to: (i) your
name, address, phone number, fax number, or email address; and (ii) credit
and/or billing information. Personal Information is collected by REV Group when
you voluntarily give it to REV Group. We may also receive Personal Information
from our business partners and other third parties, provided that such parties
confirm to us that you have consented to the disclosure to REV Group of your
Personal Information.
REV Group collects and uses Personal Information to provide you with the
products and/or services you have requested from us and to contact you in order
to provide you with product-related information, including: news; training and
support; customized services; product documentation; and promotional materials.
You may at any time withdraw your consent to any further collection, use or
disclosure of Personal Information by giving us reasonable notice.
Confidentiality
Any personal information you may choose to share with us may be used for
marketing research or other marketing and service-related purposes, such as
updates and customer satisfaction. This information will not be disclosed to
anyone outside of our company (including its respective subsidiaries and
affiliates), subsidiaries, affiliates, authorized resellers, business partners,
component manufacturers or licensed dealers, unless required by law. We do not
exchange or sell your personal information to any other
company.
On May 25, 2018, the European Union implemented new privacy regulations, known
as the General Data Protection Regulations (GDPR). REV Group’s corporate
Privacy Policy addresses GDPR. If you have any concerns or questions related to
your data or REV Group compliance with GDPR, you should contact the REV Group
Data Privacy Officer (DPO) at privacy@revgroup.com.
Data Security
REV Group shall take reasonable steps to protect the Information from loss,
misuse and unauthorized access, disclosure, alteration and destruction. REV
Group has put in place appropriate physical, electronic and managerial
procedures designed to safeguard and secure the Information from loss, misuse,
unauthorized access or disclosure, alteration or destruction.
Data Integrity
REV Group shall only use Personal Information in a way that is compatible with
and relevant for the purpose for which it was collected or authorized by the
individual. To the extent necessary for those purposes, REV Group shall take
reasonable steps to ensure that Personal Information is accurate, complete,
current and reliable for its intended use.
Access
REV Group shall allow an individual access to their Personal Information and
allow the individual to correct, amend or delete inaccurate Personal
Information, except where the burden or expense of providing access would be
disproportionate to the risks to the privacy of the individual in question or
where the rights of persons other than the individual would be violated, or as
otherwise prohibited by law.
Dispute Resolution
REV Group shall investigate questions and complaints about our information
collection practices outlined and is committed to resolve any privacy concerns
that individuals may have regarding this policy. REV Group has agreed to
participate in the dispute resolution procedures of the panel established by
the EU data protection authorities (DPAs) to resolve disputes pursuant to the
Principles. A resident of the European Union (EU) whose inquiry has not been
satisfactorily addressed may contact either the EU DPAs panel at ec-dppanel-secr@ec.europa.eu or individual EU DPAs using the
information provided at http://ec.europa.eu/justice/data-protection/bodies/authorities/eu/index_en.htm.
Required Disclosure
REV Group may be required to disclose Personal Information in response to
lawful requests by public authorities, including requests to meet national
security or law enforcement requests.
Onward Transfers
REV Group acknowledges that it is liable for onward transfers to third parties.
Site Traffic Monitoring
We collect anonymous information about every visit to our website by tracking
Internet Protocol (IP) addresses. IP addresses are not linked to any personal
information associated with the individual visitor. The information is used to
improve our website and make your access to our website convenient and
efficient.
Like many other websites, the REV Group website uses "cookies" to
allow us to better serve your interests. "Cookies" are small files
placed on your hard drive that assist us in site traffic monitoring. We do not
link cookies to any personally identifiable information.
We use a website analytics tool that provides session replay, heatmaps,
funnels, form analytics, feedback campaigns, and similar
features/functionality. Our analytics tool may record your clicks, mouse
movements, scrolling, form fills (keystrokes) in non-excluded fields, pages
visited and content, time on site, browser, operating system, device type
(desktop/tablet/phone), screen resolution, visitor type (first time/returning),
referrer, anonymized IP address, location (city/country), language, and similar
meta data. Our analytics tool does not collect any information on pages where
it is not installed, nor does it track or collect information outside your web
browser. If you'd like to opt-out, you can do so at https://mouseflow.com/opt-out. If you'd like to obtain a copy of your data,
make a correction, or have it erased, please contact us first at privacy@revgroup.com or,
as a secondary option, contact Mouseflow at privacy@mouseflow.com.
Consent
By providing information to us, you consent to our use of information provided
as outlined in this online Privacy Statement. When a visitor registers on our
website, he or she may choose to opt-out of any direct communication. A
registrant may also choose to opt-out of direct communications at a later date.
E-Mail Links
Our company uses e-mail links throughout its website so that you can contact us
with your questions or concerns. We will read every message and try to respond
promptly. We may save your e-mail comments to improve our website and programs.
Copyrights
© 2019 REV Group, Inc.. All rights reserved. All marks
are trademarks of their respective owners. The text, images, graphics, sound
files, animation files, video files and their arrangement on the REV Group
website and paper forms are all subject to copyright and other intellectual
property protection. Material displayed on our forms and website may be
downloaded for non-commercial, personal use only, provided that all copyright
and other proprietary notices contained in the materials are not removed. The
contents of our site may not be distributed, modified, transmitted, reused or
reported for commercial purposes without the express written permission of REV
Group, Inc. The website may also contain images that are subject to the
copyright rights of our providers.
Trademarks
Unless otherwise indicated, all marks displayed on the REV Group website and
are subject to the trademark rights of REV Group, including, without
limitation, corporate logos and emblems. Nothing contained on the REV Group
website should be construed as granting any license or right to use any mark or
other intellectual property of REV Group or of any other party displayed on the
website. The unauthorized use of any mark or other content displayed on any REV
Group form or website is strictly prohibited.
NO WARRANTIES OR REPRESENTATIONS
THE INFORMATION PROVIDED BY REV GROUP ON ITS WEBSITE IS PROVIDED "AS
IS" AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NON-INFRINGEMENT. WHILE THE INFORMATION PROVIDED IS
BELIEVED TO BE ACCURATE, IT MAY INCLUDE ERRORS OR INACCURACIES.
REV Group uses reasonable efforts to ensure that the information on our website
is accurate and up-to-date. However, the information
may contain factual or typographical errors, and REV Group makes no warranties
or representations as to the accuracy of the information. REV Group may change
the information on its website at any time without prior notification or
obligation.
Linked Sites
The REV Group website may contain links to other non-affiliated sites. REV
Group has not reviewed all of the sites linked to our
websites. The links are provided for your convenience. REV Group is not
responsible for the contents, links or privacy on any of the non-affiliated
linked websites. Some of the linked sites may be to other REV affiliated sites.
Please note, where applicable, each site is governed by this Privacy
Statement. For non-affiliated sites, please reference the respective
Privacy Statement as each site gathers and uses information for different
reasons.
WARRANTY
POLICY
Capacity Trucks is committed to providing
you with quality after-market parts.
Many of the parts we sell come with a manufacturer’s warranty. In that case, that warranty is your warranty
and this warranty does not apply but we will work with the manufacturer to
obtain coverage on your behalf. Where
applicable, this limited warranty extends to the original purchaser, not to any
subsequent purchaser.
Capacity warrants
that the part(s), under normal use and service, will be free from defects in
material and workmanship. This
limited warranty is separate and distinct from the factory warranty that
applies to your commercial vehicle. This
warranty does not extend or modify the factory warranty.
The limited warranty period is for
one (1) year from the date of shipment by Capacity. Capacity warrants that during this warranty period, it will replace,
repair, or refund, at our sole option, any new part that fails due to a defect
in materials or workmanship under normal use and service after proper
installation. The sole remedy for any breach of warranty claim against Capacity is limited to the money actually received
by Capacity for the part. As noted above, some parts may be covered by
a third-party warranty, rather than this warranty.
To obtain warranty service, contact Capacity customer support department.
You must provide a copy of the original invoice with your warranty claim. Additional information may be required, as
may the return of the part. If return of the affected part is required, you
must have a Return Merchandise Authorization number (RMA#) supplied by Capacity prior to returning. Transportation charges
on product submitted for repair or replacement under this warranty must be
borne by the purchaser.
WARRANTY LIMITATIONS
·
This warranty does not cover parts that fail due to abuse, misuse,
alteration, modification, neglect, improper maintenance, impact, accident,
collision, normal wear and tear, chemical fallout, environmental conditions,
natural disasters or use contrary to manufacturer instructions.
·
This warranty does not cover used or salvage parts, or parts under
manufacturer’s recall.
·
This limited warranty does
not cover labor, which is your sole responsibility.
·
THIS WARRANTY REPRESENTS THE TOTAL LIABILITY OF
CAPACITY, FOR ANY PART. CAPACITY MAKES NO OTHER WARRANTY WHATSOEVER, INCLUDING
ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR
PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS
OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE
OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE. CAPACITY DOES NOT COVER
INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED
TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE
VEHICLE, COMMERCIAL LOSS, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES
OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART.
Some states
or countries do not allow the exclusion or limitation of consequential or
incidental damages or limitations on how long an implied warranty lasts;
therefore, the limitations and exclusions above may not apply to you. This warranty gives you specific legal rights,
and you may also have other rights under applicable law.
Return
Policy
Capacity Trucks
handles all returns on a case-by-case basis with the goal of making our
customers happy. We stand behind our goods and services and want customers to
be satisfied with them. We apply refunds to your original form of payment
at the purchased price less restocking fee. Proof of purchase from
Capacity within the last 60 days is required. All sales outside the
United States are final.
How do I request a return?
For the best service, please contact Customer Service by calling 1-800-323-0135
or emailing at partreturns@capacitytrucks.com for assistance. Please be ready to provide your Invoice
Number, Purchase Order Number or Sales Order number for the identified parts as
this helps us locate your purchase the fastest. Proof of purchase from Capacity
within the last 60 days is required. All refunds will be credited to your
original form of payment at the purchased price less restocking fee.
Customer
Returns:
Please follow the instructions on the Return Merchandise
Authorization Document (RMA). Return your package with the authorized parts
and quantities in the original packaging and in saleable condition. All
instructions and hardware included with order must also be returned.
Additionally, all kits being returned must include all components to be eligible for refund. The return shipment must be sent using the carrier of
your choice with proper packaging. Any parts
received with damage will be ineligible for refund. Customer is responsible for the return freight and a 20%
restocking fee will be assessed. Sharing the
carrier name and tracking number for your return once shipped is very helpful in expediting the processing of your
return. All returns must be received by our warehouse within 30
days of the Return Merchandise Authorization paperwork being issued.
Capacity Returns:
What do I
need to request a return?
Your Invoice number, Purchase Order number or Sales Order number helps us
locate your purchase the fastest. If you don't have this information, we should
be able to find the purchase in other ways, but we may ask you for more
information so we can better assist with your request. If no record of
sale is available in the last 60 days, we will be unable to process your
return.
Do you
take everything back?
We'll do our best to take care of you, but we do not accept returns for
Special/Custom Orders, Select Electronics,
Hazardous Material, or Installed/Used parts.
Any shipments that are refused or returned to a
Capacity warehouse without Capacity Return Merchandise Authorization (RMA) paperwork
will be ineligible for reimbursement and will only be returned to customer if
they pay for shipping costs to customer’s original address.
For
any parts that are not functional, please submit a Warranty Claim with Capacity Customer Service.
Customers
must report any concerns about parts received damaged within 48 Hours of initial
receipt of shipment. A freight claim will need to be processed by the
customer with the carrier or Capacity Customer Service can process a freight
claim as a courtesy.
Is there
a time limit?
We will do our best to take care of customers. Customers will need to provide proof of purchase from Capacity within the last 60 days.
Are there
restocking fees?
Customer initiated returns will be charged a 20% restocking fee.
How do I make an international return outside of the United States?
All sales
outside the United States are final.
Cancellation Policy
Capacity
Trucks will handle cancellation requests on a case-by-case basis. Any orders for Special/Custom parts or orders
that have been released for delivery will be ineligible for cancellation. Any
shipments that are refused or returned to a Capacity location without
Capacity’s Return Merchandise Authorization (RMA) paperwork from
Customer Service will be ineligible for
reimbursement and will only be returned to customer if they pay for shipping
costs to customer’s original address.